新加坡工作招聘

Customer Service Executive

S$3,000 - S$3,500 per month
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职位信息

S$3,000 - S$3,500 a month
永久全职工作
5天工作制

想在新加坡工作吗?欢迎加入Anglo Caregivers! 我们是新加坡一家领先的机构,提供居家看护者来照顾家中的老人。

  • Fast paced, dynamic environment
  • Opportunities for professional growth
  • Supportive team culture
  • Be rewarded for your contribution

岗位职责

作为 Customer Service Executive,您将:

  • Answer customer calls and walk-in enquiries. There is no prospecting or cold calling required.
  • Identify customer’s home care needs and match suitable caregivers or trained maids who fit their requirements.
  • Conduct interviews for employers with caregivers and trained maids.
  • Caregiver shortlisting, interview, selection and creation of biodata.
  • Explain regulatory requirements to employers on the hiring of migrant domestic workers and agency contractual terms.
  • Apply for work permit for caregivers and trained maids. Liaise with relevant parties for its processing.
  • Conduct post-placement follow-up calls with employers and caregivers. Counselling and mediation as needed.
  • Establishing, developing, and maintaining positive customer relationships.
  • Other ad hoc operational and administrative matters.

Additional Job Details

  • Performance-based bonus.
  • Location: Right above Kent Ridge MRT Station. NUH Medical Centre #02-14.
  • Working Hours: 9:30AM - 6:30PM. 1 weekday off and 1 weekend off (non-consecutive days),
  • Work on Public Holidays (rotating basis).

任职要求:

  • CEI holder (preferred) or Willing to train and pass the Certificate of Employment Intermediaries (Basic) before starting your job. Company will sponsor course and exam fee.
  • Possess a minimum diploma from Singapore in any field or a degree from overseas.
  • 须有2年的相关经验
  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
  • Great interpersonal and communication skills. Enjoy connecting with people, listening to their needs and solving their problems.
  • Competent in spoken and written English
  • Able to speak Bahasa Indonesia / Melayu to be able communicate with caregivers from Indonesia.
  • Ability to work with MS Word and Excel.

关于About Anglo Nurses

Anglo Nurses is a leading provider for live-in care in Singapore. We pride ourselves in providing families with elderly members or disabled persons with experienced live-in caregivers and trained domestic helpers to meet their home care needs. We are growing our team and are looking for dynamic individuals passionate about healthcare to join us.

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Top Questions

Can elderly hire a maid?

For a person to be an employer of a maid, the person:

  1. Be 21 years old and above.
  2. Must not be an undischarged bankrupt
  3. Have the mental capacity to fully understand and discharge his or her responsibility as an employer

The Ministry of Manpower (MOM) will consider a person’s financial ability to hire, maintain and upkeep the maid in an acceptable accommodation.

As an elderly person typically no longer works and does not have monthly income, supporting documents such as fixed deposits or bank statements may be used to substantiate the elderly person’s financial ability to hire.

Alternatively,

  • The elderly person can apply for a maid under the Joint Income Scheme or the Sponsorship Scheme; or
  • Another family member who is earning an income and living with the elderly person at the same residential address may be the employer.

Do they do household chores?

Yes, other than taking care of the elderly person, they can help perform household chores for the family residing there such as cooking, cleaning, washing and ironing.

How much does it cost to hire a trained maid for elderly every month?

The basic monthly salary for a maid trained in elderly care ranges from $560 to $650 depending on her past working experience. Salary starts from $560 if it is her first time working abroad. If she has worked abroad in countries such as Saudi Arabia, Malaysia, Hong Kong or Singapore, her salary starts from $590.

There is extra pay when she works on Sunday, her rest day. It ranges from $21.54 to $25.00. It is calculated by dividing the basic salary by 26. Use our rest day pay calculator here.

In addition to to paying her monthly salary and MDW levy, you would need to provide her with daily food, accommodation and medical expenses (as needed).

Use our monthly live-in care cost calculator to work out the full costs here.

How much is the monthly levy for elderly?

Households who need to hire a migrant domestic worker to care for their elderly loved ones or persons with disabilities pay a lower monthly concessionary rate of $60. Read our free guide for more information on levy concession here.

Are there grants for hiring a trained maid for elderly?

There are various grants that your elderly loved one may be eligible for:

  1. Home Caregiving Grant (HCG)
  2. Pioneer Disability Assistance Scheme (PioneerDAS)

Read of our comprehensive guide on grants here.

What is the difference between a normal maid and your agency’s trained maid for elderly care?

With proper elderly care training before departing for Singapore, they not only have the right skills, but also a better understanding of what to expect when taking care of your elderly loved one.

They know what it is like to change diapers, assist in cleaning up after toileting or transferring a wheelchair-bound person from bed to wheelchair.

They understand that the job requires them to wake up a few times at night to attend to the elderly. These can include:

  • Turning and positioning a bedbound elderly to prevent pressure injuries (bedsores); or
  • Changing diapers to reduce likelihood of diaper rash or urinary tract infections for wheelchair-bound elderly; or
  • Assisting to go to the toilet to prevent falls for walking seniors.

Employers commonly encounter issues where their new maids do not want to want to change diapers due to the smell, do not to wake up at night to care for the elderly, complain of backache or difficulties from transferring bed to wheelchair, unable to pick up skills taught while in the hospital for training and handover of care.

When you hire a trained maid for elderly care, you can avoid the trouble of spending time, money and effort to hire anew maid only to have her quit on you when she cannot pick up the skills or find the demands of caregiving get too much for her.